Katrina Craft
Genesys Access Management
- Role
- Manager, Telecomm Voice Engineering at Humana
- Location
- Little Rock, AR, US
- LinkedIn followers
- 500 followers
About Katrina Craft
Katrina Craft has a significant background in IT project management, strategic planning…
Experience
Manager, Telecomm Voice Engineering
Aug 2024 — Present · US
As the Manager of Telecomm/Voice Engineering, I oversee Genesys Access Management, which includes managing user profiles and permissions, implementing security-focused API-based automation, and supporting related telephony services. I lead a team of Product Owners who collaborate with various IT functional areas and coordinate the delivery of new functionalities through the Platform ART. My responsibilities also include making decisions regarding resources, operational approaches, and tactical execution for departmental projects and initiatives. This role requires cross-departmental collaboration and ongoing communication across the organization to ensure alignment and effective project delivery.
Education
University of Arkansas at Little Rock
Masters
2009 — 2011
University of Arkansas at Little Rock
Bachelors
2003 — 2008
Skills
- Nepa
- Proposal Writing
- Rcra
- Curriculum Development
- Community Outreach
- Public Administration
- Government
- Nonprofits
- Research
- Learning Management Systems
- Strategic Planning
- Articulate Storyline
- Powtoon
- Environmental Awareness
- Environmental Consulting
- Professional Development Seminars
- Environmental Science
- Public Speaking
- Environmental Management Systems
- Gis
- Adobe Creative Suite
- Staff Development
- Microsoft Office
- Grant Administration
- Education
- Environmental Impact Assessment
- Data Analysis
- K-12 Education
- Environmental Compliance
- Editing
- Training
- Instructional Design
- Leadership
- Grant Writing
- Program Management
- Remediation
- Management
- Educational Technology
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