Katrina Ellen Chisholm
Senior Business Architect @American Express
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WORK HISTORY
Senior Business Architect @American Express
London, GB
Lead and embedded business architecture over the multiple domains within the bill payments and enterprise payment platforms- Responsible for instilling process across product managers capabilities moving from a project based delivery to continuous planning in a capability focused product mindset- Produced and owned the billowy capability map, aligning company strategy to product delivery- Works along side product directors and engineers to help define and maintain the overarching strategy and roadmap for bill payments and payment instruments - Coaches and supports business teams with intake and engagement processes to help them determine the product delivery strategy for their domains and capabilities- Maintain a view of the external billing landscape and be able to translate industry movement into capabilities that ensure business value for EBPPI and American Express
EDUCATION
Stow College
Higher National Diploma, Social Science
Loughborough University
Certificate, European & International Studies
Hult International Business School
Master of Arts (M.A.), International Business
Robert Gordon University
in BA (Honours); Masters, Law and Management degree
SKILLS
ABOUT KATRINA ELLEN CHISHOLM
With over a decade of professional experience, I bring a robust expertise in business architecture and strategic alignment to my role as Senior Business Architect at American Express. Focused on enhancing enterprise payment platforms, I am passionate about embedding processes that transition teams to a capability-driven product mindset. My mission is to align company strategy with impactful product delivery while fostering collaboration across diverse teams to drive innovation and efficiency. At American Express, I lead efforts in defining and maintaining capability maps and roadmaps for bill payments and payment instruments. By partnering with product directors and engineers, I contribute to embedding a culture of continuous planning and strategic delivery. I also coach business teams, supporting engagement processes that shape effective product strategies for their domains. My collaborative approach empowers teams to excel while ensuring alignment with organizational goals.
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