Katrina Forrest

About Katrina Forrest

Passionate and results-driven professional with extensive experience in multi-unit…

Experience

1. Multi Unit Franchise Owner

   HOTWORX

   Sep 2018 — Present

   Founding franchise owner of HOTWORX Infrared Fitness Studios. Key Responsibilities: 1.Business Management: Oversee the daily operations of the HOTWORX studios, ensuring they run efficiently, meet financial targets, and deliver exceptional customer experience. Manage budgets, financial reporting, and ensure profitability while adhering to corporate guidelines. Hire, train, and manage staff, fostering a positive and motivating work environment. Maintain inventory of equipment, supplies, and merchandise. 2.Marketing & Customer Acquisition: Implement local marketing strategies to drive brand awareness and attract new members. Build and maintain relationships with customers to ensure member retention and satisfaction. Manage promotions, events, and social media engagement to grow the customer base. 3.Operations and Compliance: Ensure all health and safety regulations are adhered to.Ensure compliance with the franchise system, following established processes, guidelines, and quality standards set by HOTWORX. 4.Leadership & Strategic Growth: Provide leadership to the teams, ensuring they understand the brand’s mission and deliver consistent, high-quality service. Analyze business performance and identify areas for improvement or growth, whether through membership increases, customer retention, or operational efficiency. Collaborate with the corporate franchise team to ensure alignment with brand values and objectives. 5.Customer Service & Engagement: Build a community-oriented culture within the studio, hosting events or challenges to engage members. Be the point of contact for escalated customer issues or concerns, ensuring prompt and effective resolution. Skills & Qualifications: •Strong business acumen and entrepreneurial mindset. •Leadership abilities and experience in managing multiple teams.•Experience in customer service, sales, or marketing. •Ability to work independently, manage multiple tasks, and problem-solve effectively.

Education

• ISSA

  Personal Training, Fitness

  2011 — 2011

• School of Mindfulness & Sound Healing

  Certificate, Sound & Vibrational Healing

• Plymouth State University

  Bach, Business

  1989 — 1994

• Institute for Integrative Nutrition

  Certified Holistic Health Practicioner, Health, Wellness & Nutrition

  2010 — 2011

Skills

• Marketing
• Pain Management
• Sales
• Nutrition
• Fitness
• Health Education
• Diabetes
• Wellness Coaching
• Wellness
• Coaching
• Healthcare
• Hospitals
• Public Speaking