Katrina Dickson

About Katrina Dickson

Transforming underperforming teams into high-achieving operations is what I do best.With 19+ years of progressive leadership experience, I specialize in the intersection of training excellence and operational performance—a combination that delivers measurable business impact. My approach is simple: empower people with the right knowledge, tools, and processes, then watch performance soar.My Track Record: Elevated quality audit scores from 60% to 91% in 4 months Reduced large loss claims by 20% through optimized protocols Increased team productivity by 14% via strategic communication Scaled audit capacity by 207%(75 to 230 monthly audits) Designed training programs for global employees Built onboarding systems adopted organization-wideWhat I Bring: Quality Management Mastery – Expert in designing audit frameworks, identifying compliance gaps, and implementing corrective actions that stick. I don\'t just measure quality; I systematically improve it. Training Program Innovation – From micro-learning modules to comprehensive onboarding journeys, I create learning experiences that accelerate capability and drive adoption. My programs have been rolled out across multiple departments and geographies. Claims Operations Excellence – Deep expertise in complex claim adjudication, large loss investigations, and customer-centric process design that balances efficiency with exceptional experiences. Process Optimization – I identify bottlenecks, streamline workflows, and implement sustainable improvements. Every process I touch becomes more efficient, compliant, and scalable. Leadership Through Coaching – My strength lies in developing people. Whether leading trainers across six locations or coaching claims specialists, I create cultures of continuous learning and accountability.Specialized Skills:Quality Assurance & Audit ManagementAdult Learning & Instructional DesignClaims Adjudication & Risk MitigationCross-Functional LeadershipChange Management & TransformationCompliance & Regulatory AdherenceData-Driven Decision MakingKPI Development & Performance ManagementTechnical Proficiency:Workramp | Articulate Rise 360 | Advanced Excel (vlookups, queries, reporting)| Agile/Scrum | LMS PlatformsI thrive in environments undergoing transformation where strong training infrastructure and quality management are critical to success. If your organization needs to elevate performance, ensure compliance, or scale operations efficiently, let\'s connect. K••••••••@gmail.com (40••••••38 Omaha, Nebraska

Experience

1. Senior Program Claims Compliance Specialist

   Argo Group

   Jan 2026 — Present · Omaha, NE, US

Education

• Bellevue University

  Bachelor's Degree, Adult and Continuing Education and Teaching

  2013 — 2014

• Wayne State College

  Accounting

• Wayne State College

  Bachelor's Degree, Accounting

Skills

• Training & Development
• Training
• Instructional Design
• Adult Education
• Internet Security
• Fraud Detection
• Leadership
• People-Oriented
• Customer Experience
• Customer Service
• Team Building
• Coaching
• Risk Management
• Risk Analysis
• E-Commerce
• Process Improvement
• Team Leadership
• Project Management
• Call Centers
• Customer Satisfaction
• Analytics
• Management
• Payments