Katrina Johnson
Global Asset Manager at Epiroc
- Role
- Global Asset Manager at Epiroc
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Katrina Johnson
Self-motivated Service Desk Manager with 10+ years’ experience leading IT support teams including managing daily team operations, identifying key metrics, and providing quality and reliable service. Collaborative leader communicates well across functions and organizational levels to ensure customer and business goals are met. Collaborative leader specializes in overseeing large-scale service delivery with a proven track record of implementing technology solutions that enhance both productivity and user experience. Dynamic team member eagerly takes on new responsibilities to lead projects and ensure optimal customer service in high growth environments. Customer Service | ITIL Certified | Data Analysis | Adaptable | Leadership | Process Improvement
Experience
Global Asset Manager
Dec 2024 — Present · Garland, TX, US
Education
Western Governors University
Masters in IT Business Management , Information Technology
Western Governors University
Bachelor of Science, Information Technology , Information Technology
2020 — 2024
Skills
- Microsoft Office
- Vpn
- Computer Hardware
- Sharepoint
- Testing
- Technical Support
- Hardware
- Databases
- Team Leadership
- Microsoft Exchange
- Time Management
- Quality Assurance
- Networking
- Management
- Vendor Management
- Project Management
- Visio
- Call Centers
- Customer Service
- Troubleshooting
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