Katrina Collins

Experience

1. Enrollment Coordinator

   Alight Solutions

   Sep 2015 — Present

   Health Navigation Team – Tier 1 inbound/outbound calls from employees, retirees, and COBRA participants for large national account to answer questions, provide education and solve complex issues related to their healthcare or eligibility. Process transactions such as benefits enrollment, liaison to COBRA enrollment, dependent updates, payment transactions, etc. accurately and timely. Educated Employees about their company’s core and voluntary benefits. Specialties include Health Insurance, Spending Accounts, Dental & Vision coverage, Short Term & Long-Term Disability, Long Term Care, Group Supplemental Benefits – Critical Illness, Hospital Indemnity, Group Accident coverage, Term Life and AD & D. • Document all research and summarize calls in the case management system. Enrollment Coordinator Tier 2 Leadership 10/2020 – Leadership role to Benefits counselor for cases with 70 plus agents. Responsible for expert knowledge and guidance on the enrollment databases and online systems. Technical aspects of troubleshooting system concern and demonstrating work arounds. Works with Management to ensure up-to-date and accuracy of client’s plan material, virtual book loads and enrollment system. • Investigate identified issue by interacting with management teams, health plan providers, and third parties.• Timely distribution of materials, emails regarding resolutions or material change.• Coaching, monitoring, and phone reports.

Skills

• Employee Training
• Consulting
• Health Insurance
• Program Management
• Airlines
• Sales
• Team Building
• Childcare
• Teaching
• Staff Development
• Training
• E-Learning
• Life Insurance
• Workshop Facilitation
• Conflict Resolution
• Child Development
• Curriculum Design
• Airports
• Leadership
• Ticketing