Katrina Arellano
Service Support Advisor @ Tesla | USC Annenberg Master\'s Graduate | UCLA Alumni
- Role
- Residential Service Support Advisor at Tesla
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Residential Service Support Advisor
Mar 2024 — Present · San Diego, CA, US
Serve as liaison between brand and clients by promoting Tesla products and upholding brand integrity- Strategically manage schedules for maintenance crews and technicians to maximize operational efficiency and ensure timely service delivery- Achieve and exceed monthly and quarterly KPIs by prioritizing exceptional customer service and swift resolution of inquiries- Expertly navigate unique challenges by conducting meticulous case reviews and ensuring thorough follow-ups to maintain customer satisfaction- Foster collaborative relationships across departments through aligning efforts to meet rigorous scheduling goals and eliminate communication barriers.
Education
University of Southern California
Master's degree, Communication Management (Emphasis in Marketing Communication)
University of Oxford
Study Abroad, Oxford Young Entrepreneurial Leadership Program
UCLA
Bachelor's degree, Sociology
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