Katrelle Wilson
Business Development & Relationship Management | Client Retention | Project Management | Strategy and Advisory | Process & Knowledge Management
- Role
- Global Relationship Manager at APQC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Katrelle Wilson
High performing and results driven professional with over 20 years of experience in Sales…
Experience
Global Relationship Manager
Nov 2012 — Present · Houston, TX, US
Grow annual revenue and retain client accounts by Interfacing with C-Suite, managers and key decision makers * Retention Pilot Program – Achieved 94% Retention within client accounts to achieve the highest retention award in the organization’s 40-year history.* 5 Year Revenue – $3.3 M while retaining 81% of clients- Provide consultative solutions for clients in an effort to increase efficiency within core process areas across the enterprise- Value selling strategies differentiating from competitors - Instrumental in building relationships with clients and our trusted advisors to help put best practices into action, connecting clients to APQC’s subject matter experts along with enhancing their professional network through our worldwide peer to peer portal for perspective, decision support, and expertise on a daily basis- Client relationship management - enriching the overall client experience with solutions through performance benchmarks, process improvement and knowledge management research, advisory services and continuous education training offerings; resulting in movement from their current business status in the marketplace to achieving targeted gains.
Skills
- Consulting
- Business Development
- Business Process
- Crm
- Leadership
- Project Planning
- Team Leadership
- Performance Management
- Business Intelligence
- Integration
- Data Analysis
- Information Technology
- Management
- Project Management
- Training
- Change Management
- Business Analysis
- Microsoft Office
- Strategic Planning
- Process Improvement
- Strategy
- Business Strategy
- Public Speaking
- Customer Relationship Management (Crm)
- Business Process Improvement
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