Katra Lokesh

About Katra Lokesh

ᴍᴏɴᴇʏ ᴀɴᴅ sᴜᴄᴄᴇss ᴅᴏɴ’ᴛ ᴄʜᴀɴɢᴇ ᴘᴇᴏᴘʟᴇ, ᴛʜᴇʏ ᴍᴇʀᴇʟʏ ᴀᴍᴘʟɪғʏ ᴡʜᴀᴛ ɪs ᴀʟʀᴇᴀᴅʏ ᴛʜᴇʀᴇ.

Experience

1. Process Associate

   Meazure Learning

   Apr 2024 — Present · Hyderabad, IN

   Exam Integrity & Security Operations Security Monitoring: Proctored secure virtual examinations by verifying candidate identity, monitoring behavioral patterns, and enforcing client-specific compliance protocols. Incident Management: Managed high-priority cases under strict time constraints, ensuring minimal disruption to exam schedules. Active Interventions: Identified and documented integrity breaches, conducted structured candidate interviews, and maintained accurate case records within internal databases. Regulatory Compliance: Ensured adherence to testing standards while maintaining a fair and secure examination environment. Technical Troubleshooting & System Administration Technical Diagnostics: Resolved Windows OS and proprietary software issues that could impact testing performance and delivery. Technical Communication: Simplified complex technical problems into clear, actionable guidance for non-technical users. System Readiness: Assisted candidates with secure browser installations, and verified audio/video and system compatibility prior to exam launch. Technology Adaptability: Quickly adapted to new technologies, security updates, and software patches to maintain operational excellence.🤝 Collaboration & Operational Support Escalation Reduction: Partnered with Team Leads to minimize escalations and deliver high-quality customer support via chat and email. Administrative Coordination: Managed documentation, case filing, and operational records to ensure workflow efficiency. Continuous Improvement: Participated in weekly review meetings to analyze intervention cases and technical logs, driving process enhancements and improved service delivery.

Education

• Khammam Institute of Technology & Science

  Bachelor of Technology, Computer Science

  2017 — 2021