Kathy Noonan

About Kathy Noonan

I am a Principal Customer Success Account Manager at Microsoft, with over 20 years of IT experience and alumni of the Senior Technical Leadership Program. I provide strategic guidance and technical support to Microsoft\'s largest financial customers, helping them to deploy and adopt cloud solutions that enhance their productivity, security, and innovation. As a trusted business advisor, I build and maintain strong relationships with key stakeholders, including IT directors, CTOs, CIOs, and LOB leaders, and align the services to their priorities and objectives. I also leverage my expertise in IT operations and service delivery management, as well as my knowledge of various industries, such as retail, hospitality, healthcare, and manufacturing, to ensure the highest levels of customer satisfaction and business value. My mission is to empower customers to realize their full potential with Microsoft\'s cloud solutions.

Experience

1. Principal Customer Success Account Manager - Enterprise Financial Services Industry

   Microsoft

   Jul 2017 — Present · Charlotte, NC, US

   Deployment and Adoption of Microsoft\'s Cloud SolutionsOffice 365: https://fasttrack.microsoft.com/Azure: http://azure.microsoft.comA senior trusted business advisor to Microsoft’s largest financial customers, providing services aligned to the customer’s priorities in order to maximize the business value of their investment. Meet regularly with key stakeholders within the customer organization, including IT Directors, CTO, CIO and LOB leaders as well as technology professionals. Partner with customers to ascertain their IT priorities in order to set a long-term strategy for services aligned to their business objectives. Possess strong communication skills and imaginative, bold thinking in all situations, as well as being both an independent and great team player.US TAM Cloud LeadGlobal customers across various industries (Financial, Law, Retail & Hospitality, Manufacturing, and Healthcare).Premier Developer Support, Designated Support Engineers, Global TAM Management for EMEA, and Consulting.ITIL, MOF, PSMR certs.Team /Regional Lead for Customer Satisfaction, Service Delivery Planning, Sales Leads, LOB Tools, Services Growth, and New Hire Mentoring / Training.Charlotte Community Team Lead for Community Wellness Giving Campaign Leadership Giving, DigiGirlz and Women in Technology yearly participant