Katon Bethay

About Katon Bethay

Our General Managers are responsible for all budgetary, people development and operations objectives for all functional areas of our Fulfillment Center. General Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. Additional responsibilities include managing and leading a team of Senior Operations, Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.As an Assistant General Manager you will oversee upwards of salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.Strategic Responsibilities & Deliverables:•Owns and delivers the operational budget for all functional areas, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations•Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning•Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Senior Operations, Operations and Area Managers to solicit ideas and understand problems and challenges.•Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.•Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable. Mentors and develops leaders and staff• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other General Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Experience

1. Regional General Manager at Amazon (Wi, Il)

   Amazon

   Apr 2024 — Present · US

   Oversee Sub Same Day operations for the Wisconsin and Illinois markets.

Education

• Wofford College

  Bachelor of Arts (B.A.), Philosophy

  2002 — 2006

Skills

• Talent Management
• Leadership Development
• Big Box
• Strategic Planning
• Store Management
• Profit
• Public Speaking
• Management
• Team Building
• Business Development
• Driving Results
• Inventory Management
• Coaching
• Leadership
• New Account Acquisition
• Thought Leadership
• College Recruiting
• Customer Retention
• Store Operations
• Team Leadership
• Customer Service
• Sales Management
• Passion for Success
• Merchandising
• Social Networking
• Retail
• Talent Acquisition
• Social Media
• Recruiting
• Sales Process
• Outlook
• Succession Planning
• Training
• Customer Satisfaction
• Strategic Leadership
• New Store Openings
• Cold Calling
• Cross-Functional Team Leadership
• Direct Sales
• Customer Experience