Katlyn Stafford

Manager, Virtual Member Experience @BCU

Duluth, MN, US

Responsible for achieving service center goals and making appropriate action plans to correct deficient areas needing improvement.2. Responsible for managing relationship with site management team to ensure support and positive credit union positioning. Actively and routinely communicate BCU’s value proposition to site leadership to drive influential relationships and enhance participation.3. Create and manage the branch business plan, including initiatives to achieve production goals, brand awareness and member education.4. Responsible for resolving member concerns related to credit union matters.5. Responsible for branch production, including lending (consumer and mortgage) new member on-boarding, deposit growth, and digital services adoption.6. Support BCU branch strategy by actively educating members on self-service options.7. Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.8. Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.9. Oversee branch security, audit integrity and risk management.10. Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.

University of Minnesota Duluth

Bachelor's degree, Political Science and Government and Economics