Katy L.
CX/Customer Support Leader | Fintech, SaaS, B2B, B2C, Internet Retail | 10+ years building startup support team infrastructure and optimizing for growth 🚀
- Role
- Senior Support Manager at Bonusly
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Katy L.
I build and scale highly efficient support teams in startup and early stage environments.I have experience developing support infrastructure, and scaling teams, in fintech, SaaS, and internet retail. My approach to work is guided by empathy, kindness, playfulness, and authenticity. I believe that the most productive and resilient teams are those that prioritize the human aspect, valuing every team member, and user, as a unique individual deserving of genuine respect, support and collaboration. I am also a total nerd for data.Diversity, equity, and inclusion are deeply important to me. I\'m committed to fostering an environment where more women, POC, disabled, neurodivergent, and LGBTQ+ individuals flourish in the tech industry!
Experience
Senior Support Manager
Oct 2024 — Present
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