Katherine Kat Kashmerick

Innovative Customer Experience Leader Drives Culture Evolution to Culture Revolution

Role
SVP, Member Experience at Landmark Credit Union
Location
Milwaukee, WI, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Katherine Kat Kashmerick

Business-oriented call center & technology leader experienced in driving all aspects of…

Experience

  1. SVP, Member Experience

    Landmark Credit Union

    Jan 2025 — Present

Education

  • Lakeland University

    Business Management

    2020

  • Lakeland University

    Bachelor of Business Administration - BBA, Management

  • Waukesha County Technical College

    Marketing and Supervisory Management

    1993 — 1996

Skills

  • Telecommunications
  • Leadership
  • Strategic Hiring
  • Customer Service Training
  • Negotiation
  • Call Center Administration
  • Process Improvement
  • Marketing
  • Call Center
  • Performance Improvement
  • Cross-Functional Team Leadership
  • Project Management
  • Coaching
  • Customer Service Operations
  • Staff Development
  • Customer Experience
  • Performance Management
  • Crm
  • Call Center Architecture
  • Team Management
  • Strategic Planning
  • Service Level Management
  • Account Management
  • Change Management
  • Vendor Management
  • Training Delivery
  • Talent Management
  • B2b
  • Customer Service Systems
  • Project Planning
  • Leadership Development
  • Business Process Improvement
  • Performance Metrics
  • Team Leadership
  • Sales Management
  • Quality Assurance
  • Time Management
  • Training
  • Customer Satisfaction
  • Call Center Development

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Katherine Kat Kashmerick — SVP, Member Experience at Landmark Credit Union in Milwaukee, WI, US | Unifers