Katja Harjanne

General Manager @Moda

Hove, GB

As General Manager at Moda, I lead the operations, leasing, and customer experience for one of the UK’s leading Build-to-Rent (BTR) communities—creating vibrant neighbourhoods where people can live, work, and thrive.In this role, I oversee all aspects of site performance, from resident engagement and team leadership to financial management and compliance. I’m responsible for delivering exceptional resident experiences, ensuring operational excellence, and meeting ambitious commercial, leasing, and service targets.Key Responsibilities & Achievements- Customer Experience: Champion first-class resident service, build strong local partnerships, and deliver community events that enhance wellbeing and engagement- Operational Leadership: Oversee day-to-day building operations, contractor performance, and quality standards—ensuring compliance with all health, safety, and fire regulations- Team Management: Recruit, train, and lead high-performing on-site teams, driving a culture of accountability, motivation, and service excellence- Marketing & Leasing: Collaborate with marketing teams to maximise occupancy, minimise voids, and position the development competitively within the local market- Financial Oversight: Manage budgets, monitor expenditure, and identify opportunities for efficiency and income growth while maintaining premium service standards- Compliance & Safety: Lead site H&S strategy, ensuring full statutory compliance, emergency preparedness, and effective incident management.

Lycee Franco Finlandaise in Finland

A levels

University of Brighton

BA Hons, Business & Languages