Katie Zink

About Katie Zink

I specialize in revenue retention, driving adoption, and ensuring value realization for digital solutions. My expertise lies in building strong client relationships, leveraging data insights to identify growth opportunities, and collaborating with cross-functional teams to help clients achieve their instructional goals. A committed advocate for collective success, I bring a strategic and analytical approach to client satisfaction and organizational growth. Beyond my role, I contribute thought leadership through writing, public speaking, and facilitating workshops. My values center on fostering impactful partnerships and empowering teams to deliver sustainable outcomes.

Experience

1. Senior Customer Success Manager

   Wiley

   Aug 2021 — Present

   I take the experience of my customers to heart.In my role as a Senior Customer Success Manager at Wiley, I focused on leveraging data to drive revenue retention and increase adoption of digital solutions. By collaborating with cross-functional teams, I ensured client satisfaction and contributed to overall growth.

Education

• University of Colorado Boulder

  Bachelor of Arts (B.A.), Communication, Women and Gender Studies

  2006 — 2010

Skills

• Event Planning
• Non-Profit Fund Development
• Microsoft Crm
• Women's Studies
• Customer Service
• Inside Sales
• Women Owned Business
• K-12 Education
• Marketing
• Social Sciences
• Team-Oriented
• Social Media Marketing
• Event Management
• Networking
• Women Leaders
• Microsoft Technologies
• Prospect Research
• Edtech
• Training
• Dependable Team Player
• New Business Development
• Community Organizing
• Management
• Account Management
• Branding & Identity
• Marketing Communications
• Strategic Prospecting
• E-Learning Implementation
• Microsoft Office
• Sales
• Brand Ambassadorship
• Social Networking
• Brand Awareness
• Curriculum Innovation
• Teamwork
• Social Media
• Business Development
• Leadership
• Strategic Communications
• Customer Oriented