Katie Lewis
Managing Director | PMP & PROSCI Certified | Expert in Project Management, Business Transformation & Operational Efficiency | Driving Large-Scale Projects, Client Satisfaction, & Process Optimization
- Role
- Managing Director at Intellizant
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Katie Lewis
Accomplished and results-driven Managing Director with over 18 years of experience…
Experience
Managing Director
Sep 2010 — Present
Led project management and transformation efforts, collaborating with cross-functional teams to improve operations, service delivery, and drive continuous improvements across multiple business areas- Utilized Agile methodologies to plan and execute complex projects, ensuring adaptability to requirements, deadlines, budgets, and stakeholder expectations- Managed Operations & Maintenance teams for government billing and debt collection systems, providing leadership to ensure timely, high-quality support delivery and alignment with client needs- Partnered with HHS leadership to implement initiatives improving customer experience, increasing client satisfaction and operational effectiveness- Built strong relationships with stakeholders, ensuring effective communication and alignment with project goals- Developed and delivered training programs that equipped employees and clients to navigate business changes and support informed decision-making- Managed HR functions including recruitment, onboarding, performance management, and conflict resolution, fostering a positive work environment- Led initiatives to streamline operational workflows, reducing processing time and improving efficiency- Analyzed business opportunities, contributing to the growth of the business pipeline and supporting new contract acquisitions- Applied expertise in public sector frameworks and financial/HR systems to drive system improvements, ensuring smooth project execution and fostering client trust.
Education
American University
Master’s in Public Administration , Public Administration
2005
American University
Bachelor of Arts in Public Communication , Public Communication
2004
Skills
- Consulting
- Leadership Development
- Management Consulting
- Management
- Business Process Improvement
- Leadership
- Policy
- Change Management
- Government
- Program Management
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