Katie Trafford
Customer Success @Pendo.io
- Role
- Customer Success Manager at Pendo.io
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Katie Trafford
Think of me as a professional relationship builder—part strategist, part customer whisperer, and 100% committed to turning great products into even greater client experiences.With over a decade in customer success and enterprise account management, I’ve helped B2C brands—from hospitality to tech—translate customer insights into loyalty, growth, and high-fives all around. Currently at Medallia, I partner with top brands to turn feedback into action, friction into flow, and CX into ROI.Along the way, I\'ve worn many hats (all stylish): from guiding global clients at UserTesting, to elevating hotel tech at Cendyn, to navigating the ever-changing landscape of SaaS. I love a good challenge, a tight deadline, and any excuse to breakout a slide deck.
Experience
Customer Success Manager
Sep 2025 — Present
Education
The University of Alabama
Bachelor of Arts (BA), Public Relations
2008 — 2012
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