Katie Paulsen
Sr Business Analyst, IT Digital Resource Planning @CommonSpirit Health
Scottsdale, AZ, US
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WORK HISTORY
Nov 2021 — Present
Sr Business Analyst, IT Digital Resource Planning @CommonSpirit Health
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Strategizing, training, and documenting for Resource and Project Managers in Plainview/PRM. Researching and solving opportunities with transparency. Collaborating with managers and leadership to optimize their project management tool use. Managing articles in Knowledge Database. Managing resource updates in ServiceNow/Service Management.
SKILLS
Employee EngagementPerformance MetricsRecruitingCustomer Service ManagementTelephonyMarketingSocial Media MarketingVendor ManagementNetworkingPerformance MeasurementTrainingCall CentersSoftware DocumentationManagementJob CoachingFacilities ManagementProject CoordinationProgram ManagementCustomer SatisfactionMarket ResearchCompetitive AnalysisProcess ImprovementEnterprise SoftwareFacebook MarketingLeadership DevelopmentLead GenerationPublic RelationsBusiness Process ImprovementProject ManagementReferral MarketingWorkforce ManagementCustomer ServiceTelephony SupportTeam LeadershipCall CenterSales ManagementEvent PlanningSocial Media
ABOUT KATIE PAULSEN
Passionate marketer and project manager with a background in market research, branding…
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