Katie Nolting
Director of Operations @Freedom Mortgage
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WORK HISTORY
Director of Operations @Freedom Mortgage
Key Achievements Achieved market leading SLA performance, reducing through the implementation of an automation tool within the purchase audit department Reduced loan origination costs through the introduction of a best practice standard operating procedure and the evaluation and optimization of the operational budget within the assigned cost center Improved NPS through the formation of a collaborative and accountable remote corporate culture across mortgage, lending, and customer service operations Key Responsibilities Guided a channel of 120 fully remote employees to foster a compliance first culture, maintaining exemplary records of internal, legal, and regulatory compliance including the Federal SAFE Act Developed, recommended, and executed post-closing Mortgage Operations business plans and strategies, factoring personnel and resourcing, commercial profitability, continual process improvements and risk appetite Devised and refined business specific key performance indicators to measure and build on success whilst maintaining positive checks during audits and quality assurance Executive business partner alongside cross-functional department heads to leads the implementation of channel-wide escalation processes Reviewed business processes to outsource administrative functions, minimizing cost and maximizing performance
EDUCATION
Western Governors University
Bachelor of Science Business Administration - Marketing, Business Marketing
SKILLS
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