Katie Mulvey
Client Success Executive | Expert in B2B SaaS Retention & Customer Advocacy | Salesforce
- Role
- Director of Client Services - Adp Major Account Services at ADP
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Katie Mulvey
B2B Client Success Executive with proven record of 10+ years building high-performing teams, strengthening executive client partnerships, and translating client insights into proactive strategies that improve retention and service outcomes.
Experience
Director of Client Services - Adp Major Account Services
Nov 2025 — Present · Alpharetta, GA, US
Lead a 40-person, multi-tiered client service organization supporting a dedicated client base utilizing Workforce Now SaaS platform with an ARR of $109M.Leader-of-leaders cultivating 3 high-performing account management teams focused on accountability, engagement, and a proactive client service model.Leveraged CRM (Salesforce), Tableau dashboards and GenAI client health summaries to identify early risk indicators and facilitate proactive mitigation strategies. Served as executive escalation point of contact for complex or high-risk client issues. Lead organizational change initiatives translating enterprise strategy into actionable plans and driving adoption during periods of transformation. Partnered cross-functionally with Sales, Implementation, Product and Operations to ensure seamless client lifecycle management.
Education
Georgia State University
Public Relations
2000 — 2003
Georgia State University Perimeter College
AS, Business Management
2004 — 2005
DeVry University
BSTM, Human Resource Management
2005 — 2006
Keller Graduate School of Management of DeVry University
MBA, Human Resource Management
2006 — 2008
Skills
- Human Resources
- Personnel Management
- Strategic HR
- Sphr
- Deferred Compensation
- Benefits Administration
- Workforce Planning
- Training
- Onboarding
- Management
- Cross-Functional Team Leadership
- Hris
- Leadership
- Employee Relations
- HR Consulting
- Peo
- Employee Training
- Talent Management
- Strategic Human Resources Leadership
- HR Project Management
- Payroll
- Account Management
- New Hire Orientations
- Adp Payroll
- Management Consulting
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