Katie Miller

About Katie Miller

I am a certified Project Management Professional passionate about leading diverse cross-functional teams, delivering business outcomes, managing risks and clearing blockers. I love being a problem-solver, relationship builder, coach, and teacher. After years spent in laboratory, healthcare compliance, and now program management, I know the critical value of proper documentation, training, retrospectives, and corrective/preventative actions. I love improving processes and resources to support the critical work accomplished by our amazing and dedicated teams.

Experience

1. Program Manager, New Product Introduction & Product Change Control

   Omnicell

   Jul 2022 — Present

   Acts as a cross-functional subject matter expert representing all aspects of new product introduction and product change control- Develops cross-functional process and practices to ensure products and services meet or exceed customer expectations at time of launch- Leads teams to continuously refine business modeling during all phases of development- Ensures teams are defining financial objectives for services that can be met per plan at launch- Develops metrics to measure and ensure mission success- Represents the Customer Experience organization for product escalations and assists development of field action plans- Creates the practices and opportunities to regularly provide feedback to product and engineering- Continually evaluates and refines team and corporate practices associated with new product introduction and product change control, to increase efficiency and customer satisfaction- Analyzes project goals, creates a plan of execution, and drives team members, customer stakeholders/SMEs and third parties to achieve established goals while understanding the client environment and any limitations to execution- Manages issues, risks, decision-making, and action items- Uses data analytic tools and objectives to ensure proper understanding and execution of projects- Makes solid decisions guided by policies, procedures, and business plans- Manages a matrix program team, including the ability to influence, negotiate and achieve results through others who are not direct reports- Applies knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects- Motivates and builds relationships with team members, sponsors, key stakeholders, and executives- Identifies individuals or organizations affected by the project- Gathers and prepares strategic content to deliver business development presentations- Summarizes results and produces executive reports supported by data and metrics

Education

• Ohio Northern University

  Bachelor’s Degree

  2006 — 2010

• Allen East High School

  High School

  2002 — 2006

Skills

• Quality Control
• Liquid Chromatography
• Levy - Jennings Graphs
• Public Speaking
• Chromatography
• Pc/Software/Instrument Troubleshooting
• Gc/Tof
• Laboratory Procedures
• Teamwork
• Customer Service
• Graphic Design
• Higher Education
• Accreditation Preparation
• Management
• Gas Chromatography
• Basic Instrument Maintenance
• Analysis
• Multi Tasking
• Certifying Scientist
• Microsoft Powerpoint
• Organization
• Troubleshooting
• Results Tracking
• Client Retention
• Academic Tutoring
• Gc/Ms
• Analytical Chemistry
• Lc/Ms/Ms
• Mobile Phase Preparation
• Photoshop
• Toxicology
• Laboratory
• Data Analysis
• Chemistry
• Time Management
• Quality Assurance
• Adobe Photoshop
• Personnel Management
• Biology
• Adobe Indesign