Katie McSherry Burt
CX Executive | Cancer Widow | 2x Exit $1B | Culture Architect
- Role
- Head of Customer Success at Highspot
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Katie McSherry Burt
I have always believed that hyper-growth is a people problem before it is a math problem. As a leader, I focus on building resilient, high grit teams that are empowered to own the post-sales experience. By fostering a culture of accountability and positivity, I have led organizations through two successful exits totaling nearly $1B.My expertise lies in scaling these high-performing teams to meet aggressive revenue targets while ensuring the customer remains at the center of everything we do. When I am not in the office, I am usually on the water scuba diving, boating, surfing, or sailing.
Experience
Head of Customer Success
Feb 2026 — Present
Education
University of Oregon Lundquist College of Business
Bachelor of Science
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