Katie McCausland
Senior Relationship Manager at ThrivePass | Executive Partner | Relationship Builder | Success Focused | Client Advocate | Driving Retention, Loyalty and Growth
- Role
- Senior Relationship Manager at ThrivePass
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Katie McCausland
I am a customer success professional with a strong track record of helping…
Experience
Senior Relationship Manager
Jul 2025 — Present
ThrivePass is an innovative technology company dedicated to personalizing the world of employee benefits.We help companies enhance their workforce experience by providing traditional & progressive benefits from lifestyle accounts, tuition reimbursement, pre-tax, and COBRA. To that end, we use technology to foster employee wellbeing from on-boarding to off-boarding all from one single log in.As a Senior Relationship Manager, I am the strategic partner for clients. By understanding their goals, I ensure high client retention, satisfaction and expand product utilization.
Education
Cleveland State University
Train the Trainer Certificate
Fairfield University
Bachelor of Science (BS)
Skills
- Strategic Planning
- Training
- Human Resources
- Sales Process
- Hris
- Talent Management
- Coaching
- Payroll
- Recruiting
- Account Management
- Time Management
- Workforce Management
- Strategy
- Sales Management
- Sales
- Employee Benefits
- Saas
- Solution Selling
- Process Improvement
- HR Consulting
- Management
- Benefits Administration
- Salesforce.com
- Selling
- Program Management
- Customer Retention
- Performance Management
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