Katie Miller
I turn tangles into trajectories -- sometimes resembling airport luggage carousels, lately as sustainable, multi-agent workflows sculpted from clumps of data.Service designer. Researcher. Facilitator.
- Role
- Experience Design Vice President at JPMorganChase
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Katie Miller
Fair warning: I tried to write a keyword-optimized LinkedIn intro and ended up sounding like a terms-of-service agreement. So let\'s try this instead.I\'m a service designer who maps complex processes through unexpected analogies — because sometimes the clearest way to explain a gnarly workflow is to turn it into an airport luggage carousel. Stakeholders who\'d been talking past each other for months suddenly got it. That\'s the job, really: taking the ambiguous, the tangled, and the intimidatingly complex and transforming it into something people can actually see — across digital, physical, and organizational touchpoints. The measure of success isn\'t a beautiful artifact. It\'s whether stakeholders actually use what I give them. They do.Before I can ask the smart questions, I have to earn the right to ask them. Stakeholders with no patience for hand-holding want proof you\'ve done the work of understanding their world. So I absorb complexity fast, find the shape of a system, and ask the thing nobody else thought to ask. I\'ve spent years sharpening that skill — at Google, assessing product language effectiveness across diverse markets in Africa, India, and Europe, and building accessible EdTech solutions for North American educators.I also teach UX teams to reach for the metaphor instead of the bullet point — because that\'s where insight actually lands.My mind thinks in color, I love people who defy easy categorization, and phrases like \"out-of-the-box thinker” make me twitch. The irony is not lost on me.Based in New York City, open to hybrid and remote, full-time and contract.Let\'s connect if you\'re the real thing.
Experience
Experience Design Vice President
Nov 2025 — Present · New York, NY, US
Education
University of Oregon
BA, Journalism, English Literature, Art History
Skills
- Advertising
- Copywriting
- Interactive Advertising
- Press Releases
- Digital Media
- Graphic Design
- After Effects
- Media Planning
- Project Management
- Event Management
- Digital Strategy
- Interactive Media
- Marketing
- Creative Strategy
- Photography
- Brand Development
- Creative Direction
- Writing
- Integrated Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.