Katie Lacy
Talent Development Manager @HM Alpha Hotels & Resorts
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WORK HISTORY
Talent Development Manager @HM Alpha Hotels & Resorts
EDUCATION
Oklahoma State University
Bachelor of Science, Hotel and Restaurant Administration
ABOUT KATIE LACY
I’m a passionate hospitality professional with a strong background in guest service and team development. My experience in luxury hotels and resorts—particularly in the Rooms Division—shaped my ability to create memorable guest experiences and solve challenges with creativity. At JW Marriott Nashville, I served as Training and Performance Development Manager, launching 30+ training programs in luxury service, leadership, and safety, and overseeing training hours. These efforts contributed to the hotel earning a Forbes Travel Guide Recommended rating. I also revitalized the JW Marriott Nashville Cares program, leading monthly community outreach initiatives. Motivated to make a broader impact, I joined Nashville Wine Auction, which has raised over $43 million for cancer research and care through luxury fundraising events. I now bring these skills to the corporate team at HM Alpha, supporting excellence across its portfolio of hotels.
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