Katie Taylor

About Katie Taylor

I’m a CHRO-ready HR executive with 15+ years of experience solving complex HR and operational challenges while shaping enterprise people strategy, driving digital transformation, and enhancing employee experience. I partner with C-suite and senior leaders to align talent, culture, and operations with business objectives, enabling scalable growth and measurable results. Key achievements include:* Delivered $4M in annual savings through enterprise restructuring while streamlining operations.* Built and scaled HR Shared Services supporting employees, integrating payroll, benefits, HRIS, and policy governance.* Implemented tiered service delivery models and digital HR platforms to improve efficiency and employee experience.* Established data-driven HR analytics dashboards to inform executive decision-making and workforce planning. I am passionate about creating high-performance, engaged, and resilient organizations by aligning HR strategy with business needs and fostering a culture of continuous improvement.

Experience

1. VP, HR Shared Services

   Swissport

   Dec 2021 — Present · Raleigh, NC, US

   In this role, I oversee Corporate HR, Payroll, Total Rewards (Compensation, Benefits, LOA), and HRIS COE functions. Spearheaded multiple implementations impacting benefits enrollment, employee app, and HRIS systems.• Rendered consultancy on various aspects of HR Operations to improve diverse operational and financial efficiencies.• Participated in the overall management of over employees and contributing to the overall achievement of established KPIs as a member of the executive team.• Facilitating as HR subject matter expert to solve business problems and execute Company-wide HR Operations initiatives.• Managed a Shared Services team of 23 individuals responsible for the effective and consistent coordination, implementation, and workflow of HR processes and employee service.• Steering Committee member advising and overseeing implementation of Ceridian dayforce that encompassed time & attendance, core HRIS and payroll modules.• Implemented company reorganization in Fall 2023; the initiative will generate projected savings of $4M annually.• Developed PowerBI reporting designed to provide storytelling of HR analytics on key performance indicators.• Oversaw decision making on benefits and compensation strategies utilizing surveys and benchmarking companies of similar attributes.o Generated $900K worth of cost savings in medical benefit plans for 2023. o Negotiated flight and travel benefits for frontline workers with four airlines.o Implemented formal job architecture structure.o Managed annual merit and bonus processes for over eligible employees.• Designed an authored SOPs for payroll processing and HRSSC operations. • Lead, advise, and support all HR areas including talent development, policies and procedures, performance management, engagement, discipline, and terminations for corporate locations in Virginia and North Carolina.

Education

• Portland State University

  Business and Personal/Financial Services Marketing Operations

• Arizona State University

  Bachelor of Science - BS, Human Nutrition

• University of Phoenix

  MBA, Marketing

  2002 — 2004

Skills

• Employee Relations
• Full-Cycle Recruiting
• Customer Service
• Fundraising
• Start-Ups
• Associate Engagement
• Harrison Assessment
• Achieve Global Certified
• Wicklander-Zulawski Interview & Interrogation
• Shrm
• Phr Certification
• Sphr
• Inventory Management
• Human Resources
• Leadership
• Merchandising
• Performance Management
• Training