Katie Heaner
Results-Driven Client Success Specialist | Strategic Partner
- Role
- Senior Client Success Specialist, Enterprise at Indeed
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Katie Heaner
As Senior Client Success Specialist, I communicate directly with clients and work closely with internal Sales, Product and Technical teams to ensure a flawless experience with Indeed from the beginning. Using my strong relationship skills, I speak directly with key decision makers at Fortune and equivalent sized companies, as well as work closely with Indeed\'s National Accounts Sales team.
Experience
Senior Client Success Specialist, Enterprise
Apr 2022 — Present · Atlanta, GA, US
Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain Indeed’s services (specifically: Pay-Per-Click/PPC), and give an overall great first impression.• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Monitor and manage employer content & recruitment advertising campaigns including pay-per-click (PPC) job management, display advertising, and profile branding to ensure consistent product performance and delivery. • Optimize clients’ accounts and set them up for success. Use Indeed data and my expertise in the recommendations I make to clients regarding their hiring needs. • Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.• Partner closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. • Manage and strengthen primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.
Education
Bob Jones University
Bachelor of Arts - BA, Communication, General
Skills
- Mobile Advertising
- Sem
- Media Planning
- Digital Strategy
- Social Media
- Social Media Marketing
- Direct Mail
- Digital Media
- Marketing Communications
- Marketing
- Brand Awareness
- Email Marketing
- Corporate Branding
- Online Advertising
- Integrated Marketing
- Ppc
- Brand Management
- Media Buying
- Mobile Marketing
- Public Relations
- Brand Development
- Advertising
- Digital Marketing
- Advertising Sales
- Interactive Marketing
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