Katie Karlson
Improving access to health care at CVS Health | Tuck MBA
- Role
- Lead Director, Client Success at CVS Health
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Katie Karlson
I’m a results-driven leader with a passion for elevating customer experiences and driving operational efficiency. With a background in assortment optimization, category management, merchandising, and digital product strategy across multiple industries, I bring a blend of strategic thinking and hands-on execution to my work. I thrive in roles where I can write the playbook, deliver meaningful impact, and collaborate with bright, motivated individuals. My superpowers include problem-solving, cross-functional collaboration, and empathetic communication. I’m known as an enthusiastic, compassionate manager and a valued team player who leads with curiosity and purpose.
Experience
Lead Director, Client Success
Sep 2025 — Present
Lead the Client Success team within CVS Health’s Supplemental Benefits division. Deliver exceptional service and value to health plan partners through strategic account management, plan and expense reporting, and championing in-store experience initiatives.
Education
The Tuck School of Business at Dartmouth
Master of Business Administration - MBA
Connecticut College
Bachelor of Arts (B.A.), Economics, Psychology
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