Katie J.
Account Manager @Benson Integrated Marketing Solutions
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WORK HISTORY
Account Manager @Benson Integrated Marketing Solutions
Led a team of 8-11 to manage strategic client partnerships, ensuring delivery of high-quality marketing solutions and consistent client satisfaction-Served as the primary point of contact for key accounts, maintaining a regular cadence of communication to proactively identify needs, resolve issues, and exceed expectations-Onboarded new clients and ensured smooth integration by aligning internal teams with client goals and setting clear plans of action-Monitored project timelines and budgets, managed risk, and escalated concerns as needed to maintain profitability and quality standards-Identified upselling and cross-selling opportunities, supporting account growth and revenue targets-Represented the client voice internally, collaborating closely with production and service teams to improve outcomes and drive continuous improvement-Oversaw execution of high-profile projects including corporate rebrands, national campaigns, and complex bulk orders-Managed contract documentation, client-facing reporting, and internal systems to support project tracking, compliance, and billing accuracy-Recruited, trained, and coached team members, fostering a culture of accountability, collaboration, and ownership-Attended industry events and client conferences to stay informed on market trends, gather feedback, and build stronger partnerships.Additional Skills-Client onboarding & retention strategies-Budget & timeline management-Conflict resolution & risk mitigation-Cross-functional team leadership-Microsoft Office Suite | CRM & project tracking tools-Strong written and verbal communicationMarketing campaign & operational project management
EDUCATION
The Art Institute of Charleston
Bachelor of Fine Arts (BFA), Digital Filmmaking & Production
Boiling Springs High School
High School
SKILLS
ABOUT KATIE J.
Client-focused Account Manager with 5+ years of experience leading cross-functional teams and managing key client relationships to drive satisfaction, retention, and revenue growth. Proven ability to onboard clients smoothly, manage complex marketing and operational projects, and deliver high-quality service with an owner\'s mentality. Known for clear communication, a solutions-oriented mindset, and building strong internal and external relationships. Skilled in balancing competing priorities while fostering a collaborative, fast-paced team environment.
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