Katie Herzog
VP Service Experience & Operations
- Role
- Vice President Service Operations at CareSource
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Katie Herzog
Mission-driven healthcare operations leader with deep experience building and scaling…
Experience
Vice President Service Operations
Mar 2020 — Present · Dayton, OH, US
Education
Alliance University
Bachelor of Science - BS, Business Administration
2001 — 2005
Skills
- Sales
- Call Centers
- Process Improvement
- Retail
- Call Center
- Forecasting
- Customer Satisfaction
- Training
- Vendor Management
- Coaching
- Contact Centers
- Workforce Management
- Team Leadership
- Customer Relationship Management (Crm)
- Customer Retention
- Customer Service
- Customer Experience
- Performance Management
- Crm
- Business Process Improvement
- Cross-Functional Team Leadership
- Leadership
- Team Building
- Management
- Leadership Development
- Operations Management
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