Katie Hart

Strategist, Senior Customer Success Manager @Assent

I lead strategic global accounts totaling $3.5M ARR, managing internal cross-functional teams across delivery, product, solutions, and engineering. I serve as the executive point of contact for complex post-sales programs driving renewals, expand accounts, and operationalize value delivery.Key wins include:Securing a $2.5M RFP renewal through a custom CSP and 100% Assessment StrategyDriving 138% net retention and 100% gross retention across a global portfolioScaling a single BU client from $68K ARR to $532K ARR across four business unitsLeading cross-functional alignment across six departments to solve enterprise compliance and integration challenges