Katie Fitton
Senior Product Designer | Leveraging AI to make Toast enterprise grade
- Role
- Senior Product Designer at Toast
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Katie Fitton
I specialize in designing AI-powered experiences that solve complex operational challenges for enterprise customers. My background in aerospace engineering, where I led jet engine testing programs, taught me how to navigate complexity with cross-functional teamwork. It\'s a skill that\'s become central to my design practice.Over the past 7 years, I\'ve focused on ambiguous spaces where vision and strategy need to be created collaboratively. At Toast, I\'m currently setting the vision for AI-driven multi-location management to help any business safely manage their operations, no matter the scale. Previously, I\'ve driven business impact by expanding enterprise TAM and supporting Toast Now\'s launch from hackathon idea to acclaimed core product.Outside of work, you\'ll find me exploring New England trails with my husband, daughter, and our two dogs on bikes, hikes, or runs.
Experience
Senior Product Designer
Oct 2024 — Present · Boston, MA, US
Designing the future of AI-driven business management on Toast.Currently setting vision and strategy alongside my PM and a specialized team of AI designers to reimagine how admins, from single locations to enterprise chains, manage across multiple locations. We\'re solving the complexity that comes with not having a clear line of sight, struggling to see the forest from the trees, and taking actions that don\'t feel safe.I also am also supporting UI solutions for multi-location management across menus, kitchen, and front-of-house settings, along with publishing these changes through our new platform.Our users need tools that can meet them where they are. I love working in spaces with complexity and turning problems into solutions with a competitive advantage.
Education
Purdue University
Master of Science (M.S.), Mechanical Engineering
Worcester Polytechnic Institute
Bachelors of Science, Mechanical Engineering
Skills
- Information Architecture
- Card Sorting
- User Research
- Problem Solving
- Data Analysis
- Heuristic Analysis
- Rapid Prototyping
- User Experience
- Content Strategy
- Project Management
- Persona Creation
- Iterative Design
- Teamwork
- User Experience Testing
- Object-Oriented Programming (Oop)
- Usability
- Web Design
- Design
- User Experience Design
- Paper Prototyping
- Adobe Photoshop
- User Scenarios
- Lean UX
- Communication
- Stakeholder Engagement
- Usability Testing
- Mvp
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