Katie Erdman

About Katie Erdman

Strategic Program and Operations Leader I have over 15 years of experience leading initiatives across the private, public and nonprofit sectors. I specialize in helping teams use technology to build and optimize processes so that they are working together more efficiently and creating better customer outcomes. I\'m passionate about improving user experience and discovering ways to help people get the most out of their toolbox. Pushing users to rethink how they are approaching work and creating more \"aha moments\" is priceless. It\'s exciting to look at metrics, figure out what\'s working and what isn\'t, and then dive in deeper to figure out the whys. When it comes down to it, process improvement and teaching are two of my great loves, and I\'ve found ways to incorporate them into everything I do. I love tackling complex business challenges, streamlining processes, and turning data into smart decisions. Throughout my career, I’ve worked across public, private, and nonprofit sectors—improving operations, leading process improvements, and turning insights into real results. I help organizations and teams improve communication, customer experience and delivery, streamline programs, and solve operational challenges. I thrive in fast-moving environments where I can reduce friction, build connections, and help teams work smarter—not harder.

Experience

1. HR Program Manager

   Evergreen Goodwill of Northwest Washington

   Mar 2026 — Present · Seattle, WA, US

Education

• University of California, Irvine University Extension

  Social Media Specialized Studies Award, Social Media

  2011 — 2012

• General Assembly

  User Experience Design Certificate, UX Design

• Western Washington University

  BA, Environmental Studies/Education

  1997 — 1999

Skills

• Strategic Planning
• Employee Relations
• Technical Recruiting
• Onboarding
• Social Media Marketing
• College Recruiting
• Project Management
• Recruiting
• Full-Cycle Recruiting
• Social Media Advertising
• Operations Management
• Team Building
• Management
• Process Improvement
• Contract Recruitment
• Temporary Staffing
• Training
• Interviews
• Sdlc
• Interviewing
• Talent Acquisition
• Social Media
• Social Media Measurement
• Leadership
• Performance Management
• Crm
• Staffing Services
• Internet Recruiting
• Human Resources
• Marketing Strategy
• Applicant Tracking Systems
• Sales
• Sourcing
• Account Management
• Temporary Placement