Katie Dolan

Uk End User Services Lead @Schroders

Colchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Apr 2024 — Present

Uk End User Services Lead @Schroders

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City Of London, GB

EDUCATION

2006 — 2006

Delaware County Community College

Mass Communication/Media Studies

N/A

New York University

Bachelor of Arts (B.A.) candidate, Communication, Journalism, and Related Programs

SKILLS

VisioCall CentersSap R/3Requirements AnalysisSap ImplementationBusiness Process DesignScrumSabreBusiness AnalysisTrainingTestingClearquestTeam LeadershipInternal CommunicationsTroubleshootingCommunication SkillsSap Sd ModuleSap FicoRemedy Ticketing SystemSap FiFunctional RequirementsUser Acceptance TestingSoftware DocumentationSystem AdministrationSapTest PlanningOperating SystemsMicrosoft OfficeChange ManagementWorldspanEvent ManagementCustomer ServiceManagementRequirements GatheringCommunicationLotus NotesTest ManagementIntegrationManual TestingBusiness Process Improvement

ABOUT KATIE DOLAN

Highly experienced, knowledgeable and well-qualified IT Service Management Professional with over 15 years of experience in implementing and supporting ITIL processes, service delivery, service transition, continuous improvement, and operational support. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance, and also manage and motivate technical teams (onsite and offshore). An extremely swift learner with excellent interpersonal and communication skills who is always ready for a challenge. Committed, passionate, and dedicated to helping an organisation succeed through process improvement, increased efficiency, and cost savings. Right to work in both United Kingdom and United States.

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