Katie Graves
Senior Customer Success Manager | Strategic SaaS Account Manager | Sustainability Enthusiast
- Role
- Senior Customer Success Manager, Enterprise at Culture Amp
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Katie Graves
I am a self-motivated Senior Customer Success Manager with over a decade of business…
Experience
Senior Customer Success Manager, Enterprise
Oct 2023 — Present · San Francisco, CA, US
Manage a $3M+ ARR SaaS portfolio of ~35 Enterprise accounts through adoptions, renewals and expansions• Collaborate with cross-functional teams to enhance customer value realization and achieve business metrics• Champion customer needs while promoting scalable product solutions to build trust and targeted synergies
Education
University of Southern California
Bachelor of Arts (B.A.), Environmental Studies, concentration in Oceans, Life and People
2009 — 2013
Skills
- Public Speaking
- Project Management
- Lab Procedures
- Proposal Writing
- Naui Scuba Certified
- Fieldwork
- Microsoft Powerpoint
- Timelines
- Social Media
- Conversational Spanish
- Microsoft Word
- Interpersonal Communication
- Budget Process
- Photoshop Experience
- Autocad Experience
- Powerpoint
- Microsoft Excel
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