Katie Reilly

Customer Assistance Center Director at Sharp Electronics

Role: Customer Assistance Center Director at Sharp Electronics Corporation USA
Location: Memphis, TN, US
LinkedIn followers: 500 followers

About Katie Reilly

An experienced contact center senior leader with 16 years experience in client services, site management, operations excellence and employee satisfaction. Particularly interested in managing call centers specializing in inbound services inclusive of tech support, cross sales, customer service and telecommunications.Specialties: Operations ManagementWorkforce ManagementCross Sales ManagementStrong Change Management LeaderExcellent People Manager and MotivatorMultiple Site ManagementStrong HR leaderP & L ExperienceVendor ManagementTransformation & Optimization

Experience

Customer Assistance Center Director
Sharp Electronics Corporation USA
Jun 2014 — Present · Memphis, TN, US

Education

Villanova University
n/a, Six Sigma Green Belt
2008 — 2008

Skills

Talent Management
Strategic Planning
Forecasting
Workforce Management
Sales Operations
Customer Retention
Strategy
Customer Service
Leadership
Six Sigma
Training
Customer Satisfaction
New Business Development
Direct Sales
Account Management
Change Management
Call Center
Recruiting
Negotiation
Team Leadership
Vendor Management
Customer Experience
Contract Negotiation
Call Centers
Business Process Improvement
Process Improvement
Marketing
Business Strategy
Sales Process
Business Analysis
Cross-Functional Team Leadership
Retail
Performance Management
Crm
Outsourcing
Team Building
Management
Human Resources
Sales
Sales Management

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