Katie Zimmerman
Customer Success Leader | Strategy, Operational Excellence & Executive Engagement | SaaS & Retail Experience
- Role
- Director of Customer Success at SPS Commerce
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Katie Zimmerman
I’m a strategic, customer-centric leader with 20+ years of experience spanning SaaS…
Experience
Director of Customer Success
Feb 2016 — Present · Minneapolis, MN, US
Advanced through five roles from Customer Success Manager to Director, building and leading SPS’s Customer Success organization and later establishing the Customer Success Center of Excellence.• Director of Customer Success – Center of Excellence (2025 – Present): Appointed to establish a Retail Customer Success COE focused on supplier onboarding and network retailers, building onboarding frameworks, operational standards, and process improvements to enhance consistency and scale.• Director of Customer Success – Delivery & Account Management (2021 – 2025): Led a 23-person CS org across account management and implementation, serving as executive sponsor on select enterprise customers.• Customer Success Director (2019 – 2021): Expanded team capacity, introduced new roles, and developed supplier onboarding strategies to accelerate adoption and retention.• Early Roles (2016 – 2019): Helped define the CS function, managed high-profile accounts, and mentored junior team members.
Education
University of Minnesota Duluth
Bachelor’s Degree
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