Katie White

About Katie White

With over 20 years of experience in Account Management, SaaS, Customer Success, and Sales, I am a passionate and results-oriented leader who strives to deliver exceptional value and satisfaction to customers. As the Director of Customer Success at Shopmonkey, I oversaw the strategy, execution, and growth of our customer success team, supporting over customers across the US and Canada. I leverage my skills to drive retention, loyalty, and advocacy among our customers, as well as to identify and pursue new opportunities for expansion and customer adoption. Prior to joining Shopmonkey, I worked for MINDBODY, a leading software platform for wellness businesses, where I assisted in building a team dedicated to Strategic Account Management. I am passionate about helping businesses thrive and succeed by providing them with the best tools, solutions, and support. I am also committed to fostering a culture of collaboration, diversity, and innovation within my team and across the organization.

Experience

1. Sr Customer Success Manager

   Higharc

   Sep 2024 — Present

Education

• Santa Barbara City College

  AA, Liberal Studies

  1999 — 2001

• California Polytechnic State University-San Luis Obispo

  Bachelor's degree

  2001 — 2004

• Keller Graduate School of Management

  MSET -Education Technology

  2010 — 2012

Skills

• Student Development
• Customer Service
• Marketing
• E-Learning
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Higher Education
• Training
• Management
• Educational Technology
• Student Counseling
• Program Management
• Recruiting
• Research
• Leadership Development
• Salesforce.com
• Sales
• College Recruiting
• Social Networking
• Sales Management
• Social Media
• Project Management
• Leadership
• Public Relations
• Student Affairs
• Conflict Resolution
• Educational Leadership
• Microsoft Word
• Student Financial Aid