Katie W.
Deputy Director at Ems @Serco
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WORK HISTORY
Deputy Director at Ems @Serco
Deputy Director – National Electronic Monitoring Service (EMS)Provide strategic leadership for a national public protection service operating under high levels of ministerial, contractual and public scrutiny.Act as a trusted partner to Director and Executive Leadership Team, translating ministerial priorities and contractual requirements into clear delivery plans and organisational capability.Support service growth and transformation activity, ensuring operational stability, workforce readiness and stakeholder confidence throughout periods of change.Led the development and implementation of new release and monitoring approaches in partnership with MoJ, HMPPS, Probation, HMCTS and prison leadership.Embedded a performance-led culture through strengthened governance, structured performance reporting, clear operational rhythms and continuous improvement activity.Senior stakeholder engagement, including ministerial reporting and senior governance forums.Hold responsibility for Risk and Assurance activity, ensuring effective oversight, assurance and executive decision-making.
EDUCATION
Univeristy of Wales, Newport
Bachelor's degree, English and Creative Writing
ABOUT KATIE W.
Senior leader with 16+ years’ experience at Serco across Justice & Immigration and Citizen Services, operating at senior level in complex, highly regulated environments. Trusted partner to Directors, Managing Directors and Executive Leadership Teams, specialising in strategic execution, governance, contract delivery and organisational transformation. Proven track record in national service delivery, large-scale mobilisations, contract recovery and expansion, translating ministerial and commercial priorities into sustained operational performance. Recognised for sound judgement, stakeholder confidence and building high-performing, values-led teams under intense scrutiny.
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