Katie Smith
Operational Development & Engagement Lead @Serco
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WORK HISTORY
Operational Development & Engagement Lead @Serco
EDUCATION
Chartered Management Institute
Level 5 Business and Leadership
University of Gloucestershire
Master of Business Administration - MBA
University of Central Lancashire
Bachelor of Arts (B.A.)
Chartered Management Institute
Level 7 Senior Leader Apprenticeship
SKILLS
ABOUT KATIE SMITH
Strategic Customer Service Leader with a comprehensive background in contact centre operations, driving performance through training, learning and development, quality enhancement, and business intelligence. Demonstrated ability to cultivate impactful employee, client, and citizen engagement, coupled with expertise in operational excellence and strategic project management. Strong communication and media acumen supported by a Level 5 Leadership and Management, Bachelor of Arts (English Literature), Level 7 CMI Strategic Leadership qualifications, and Strategic Leadership MBA at the University of Gloucester.
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