Katie Smetana
Sr Operations Manager, Licensed Insurance @Chewy
Phoenix, AZ, US
EMAILS
k•••••••@chewy.com
MOBILE NUMBERS
+13•••••••65
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WORK HISTORY
Nov 2024 — Present
Sr Operations Manager, Licensed Insurance @Chewy
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Plantation, FL, US
I am responsible for leading the daily operations of the CarePlus licensed insurance program within CC Healthcare, overseeing team managers, driving agent performance and the customer experience. Additionally, I serve as the business point of contact for the specialty licensed space, aligning operations with broader business strategies.
EDUCATION
1991 — 1995
Arizona State University
Bachelor of Arts (B.A.) Recreation Management
SKILLS
FundraisingMarketing StrategyP&LLoss PreventionCommunity OutreachEvent ManagementRecruitingStore ManagementMarketingProfitEvent PlanningPublic SpeakingInventory ManagementInventory ControlCoachingLean Process ImprovementLeadershipLeadership DevelopmentOperations ManagementMerchandisingSalesPublic RelationsVisual MerchandisingNonprofitsProgram ManagementHiringStrategic PlanningRetailTrainingCustomer SatisfactionVolunteer ManagementManagementTeam BuildingCustomer Service
ABOUT KATIE SMETANA
My background lies in creating cultures driven by quality and efficiency across all…
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