Katie Shum

Customer Success @ Amazon | Cornell MBA

Role: Senior Customer Success Manager at Amazon
Location: Los Angeles, CA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Customer Success Manager
Amazon
Jul 2025 — Present · Santa Monica, CA, US

Education

The College of New Jersey
Computer Science
2016 — 2017
Cornell University
Bachelor of Science - BS, Applied Economics and Management, Minor in Information Science
2017 — 2020
Cornell Tech
Master of Business Administration - MBA

Skills

Team Leadership
Java
C++
Object-Oriented Programming (Oop)
Public Speaking
Microsoft Excel
Programming
Customer Service
Microsoft Office
Sales
Data Analysis
Computer Science
Html

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
+17•••••••18

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Senior Customer Success Manager

Education

The College of New Jersey

Cornell University

Cornell Tech

Skills

Find verified contacts for anyone on LinkedIn