Katie Spencer
Operations Manager//Cosmetologist // Self-Starter // Leader
- Role
- Clinical Operations Manager at Utah Natural Medicine
- Location
- Riverton, UT, US
- LinkedIn followers
- 500 followers
About Katie Spencer
Having various years of experience in different capacities, I have a great ability to…
Experience
Clinical Operations Manager
Nov 2024 — Present · UT, US
Oversee daily clinic operations, including patient scheduling, billing, and front desk coordination, ensuring a smooth and positive experience for all patients.Serve as primary point of contact for patient communication, managing phone calls, emails, and in-person interactions with compassion and efficiency.Maintain organized office systems and workflow processes to support clinical efficiency and a clean, welcoming environment.Improved inventory accuracy and restocking processes, reducing supply shortages and optimizing purchasing based on usage trends.Collaborate closely with naturopathic doctors to support patient care plans, appointment flow, and clinical documentation needs.Foster increased patient satisfaction through timely communication, warm interactions, and reliable follow-through on care needs—recognized by providers for creating a dependable and restorative clinic environment.Manage visit payment collection, and shipping of supplements or products to patients, ensuring accuracy and timely delivery.Create and distribute bulk email communications and clinic updates to patients, maintaining engagement and education on health topics.Manage clinic’s social media presence, posting content that aligns with the brand’s holistic health mission and encourages patient connection.
Education
Paul Mitchell the School-Provo
Cosmetology/Barbering License, Cosmetology/Cosmetologist, Barbering
2019 — 2020
Brigham Young University - Idaho
Associate of Applied Science-AAS, Business Administration, Management and Operations
2016 — 2019
Skills
- Management
- Powerpoint
- Microsoft Office
- Microsoft Word
- Customer Service
- Leadership
- Social Media
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