Katie Reutter
Customer Support Team Lead at Dockwa
- Role
- Senior Customer Support at Dockwa
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Katie Reutter
Experienced customer support specialist with 10 years of success driving service excellence, team development, and operational improvements across software as a service (SaaS) and e-commerce industries. Skilled in escalation management, coaching & mentoring, and building sustainable processes to consistently deliver outstanding customer service. I am intentional about contributing to a purpose-driven company and practicing personal growth.Core Competencies- Coaching & Mentorship- Training & Curriculum Development- Customer Relationship Building- Service Excellence & Escalation Management- Public Speaking, Active Listening & Conflict Resolution- Process Improvement & Cross-functional Collaboration- Quality Assurance & Operational Efficiency- Technical Software Troubleshooting
Experience
Senior Customer Support
Jul 2024 — Present
Education
Berkeley City College
Associate of Arts (AA), Spanish
2010 — 2012
University of California, Berkeley
Bachelor of Arts (BA), Geography
2012 — 2014
Skills
- Agile Methodologies
- Ceqa
- Management
- Customer Service
- Saas
- Nonprofits
- Technical Support
- Teaching
- Microsoft Office
- Microsoft Excel
- Github
- Research
- Leadership
- QA Engineering
- Community Outreach
- Spanish
- Problem Solving
- Agile Web Development
- Manual Testing
- User Acceptance Testing
- Scrum
- Project Coordination
- Teamwork
- User Experience
- Jenkins
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