Katie Reidy
Senior Manager, Ux Research & Design @Zoll Data Systems
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WORK HISTORY
Senior Manager, Ux Research & Design @Zoll Data Systems
Lead UX strategy across multiple enterprise SaaS products within ZOLL’s Data Systems portfolio, helping shape product direction for platforms used by healthcare and EMS professionals- Manage and mentor a team of UX designers and content developers embedded within cross-functional product teams-Partner with Product, Engineering, Implementation, and Customer stakeholders to align UX strategy with product roadmaps, operational workflows, and business goals-Drive cross-product initiatives focused on improving onboarding, implementation efficiency, and overall system usability across the platform- Establish and evolve shared UX patterns, design standards, and design system components to improve consistency and scalability across products- Translate research insights, customer feedback, and implementation learnings into actionable product recommendations and prioritized opportunities.
EDUCATION
George Mason University
M.A. Psychology, Human Factors and Applied Cognition
SUNY Oneonta
Bachelor of Science (B.S.), Psychology
ABOUT KATIE REIDY
I lead UX strategy for complex healthcare software systems, with a focus on aligning product decisions to real-world workflows, user needs, and organizational goals.With a background in human factors and applied cognition, I bring a systems-oriented perspective to product strategy, experience design, and workflow optimization. I work closely with product and engineering leadership to bring structure to complex problem spaces and help teams deliver solutions that are effective, scalable, and grounded in how people actually work.My work has centered on enterprise healthcare technology, spanning regulated clinical environments as well as the operational systems that support care delivery.
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