Katie Ralph
Programme Manager, Voice of Business Resolution - Emea @TikTok
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WORK HISTORY
Programme Manager, Voice of Business Resolution - Emea @TikTok
Dublin, IE
EDUCATION
Loreto College Swords
Leaving Certificate
Dublin City University
Master of Arts - MA (NFQ Level 9)
Dublin City University
Graduate Certificate - GC (NFQ Level 9)
Dublin City University
Bachelor of Arts - BA (NFQ Level 8)
ABOUT KATIE RALPH
Voice of Business Programme Manager at TikTok, within the Global E-commerce team. With prior experience managing high-risk escalations and moderation, I bring a deep understanding of digital policy enforcement and complex problem resolution. With 2 years in social media content moderation and over 5 years of customer service expertise, I thrive in fast-paced, dynamic environments where attention to detail and user safety are paramount. I hold an MA in Political Communication (2023) from Dublin City University, complementing both my earlier BA and Graduate Certificate in the areas of Social Sciences, Media, Politics, and Sexuality & Sexual Health Education. This interdisciplinary background enhances my ability to navigate a variety of complex issues in the digital landscape.(All opinions expressed are my own)
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