Katie Poff
Associate Relations Specialist @Bon Secours Mercy Health
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WORK HISTORY
Associate Relations Specialist @Bon Secours Mercy Health
Cincinnati, OH, US
Assist managers with diagnosing and resolving issues through proper questioning and risk assessment. Applies HR knowledge, including policy/procedure of the Company, relevant contract, and applicable law, to provide consultation that reduces the risk of the Company and builds a positive work environment for the associates.•Educate managers on low/medium level risk issues by providing consultation and coaching regarding policy interpretation, collective bargaining agreement interpretation and administration, associate behavior, and performance management•Maintain a current working knowledge of legal guidelines and Ministry policies and practices in order to provide accurate guidance in response to inquiries, including by researching confidential company records, online knowledge articles and all Ministry policies and procedures and their application. •Communicate with and influence manager regarding enforcement and consistent application of company policies & procedures, navigation of challenging situations through effective conflict resolution techniques•Investigates low/medium level risk issues by establishing investigation plan, assembling all relevant facts, interviewing subject and/or case critical witnesses, reviewing similar cases, using knowledge, judgment, and experience to determine appropriate course of action. Partners with Advice & Counsel Center of Excellence and other cross-functional partners, when necessary.•Collaborate with multiple stakeholders with differing points of view while maintaining confidentiality of complex and highly sensitive subject matter.•Handle complex and emotionally charged issues with composure by addressing the situation objectively fact based and remaining unbiased.•Initiate the process or reviewing process for an employee concern pertaining to a leader (Manager).•Partner with the Leave of Absence team to gather pertinent information and ensure compliance met for accommodations and leaves of absences.
EDUCATION
Wright State University
Human Resource Management, Human Resources Management and Services
Sinclair Community College
Associate's degree, Business Administration and Management, General
LSU Shreveport
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT KATIE POFF
Human resources professional with seven years of experience in various areas of the field to include technical recruiting, employee onboarding and out processing, training, performance management, employee relations, and benefits. SHRM-CP certified and hold a master\'s degree from Louisiana State University - Shreveport.
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