Katie Mantle
Senior UI / UX Designer | Product Designer
- Role
- Senior Ui Ux Designer at PwC
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Katie Mantle
I am an experienced professional with a proven track record in User Interface (UI) and…
Experience
Senior Ui Ux Designer
Jan 2023 — Present · Los Angeles, CA, US
Human Centered Design Lead: UI / UX design and research.Leveraged user interface and user experience design knowledge to improve employee-facing GPS Salesforce design system for customer service reps (CSRs)Led journey mapping sessions with SMEs and CSR leads to identify happy and unhappy paths, pain points and wish list items for existing processes to facilitate moving workflows to Guided Personal Service (Service Ops) Salesforce platformAnalyzed and documented complex areas of the health insurance system for the purpose of recommending technical solutions and improved efficienciesCarried out UX research documenting the member experience by compiling call studies, studying surveys and web chats and researching the members’ digital experience in order to identify gaps and pain pointsDeveloped application using user interface and user experience skills as part of a 4 person UI / UX design team in an agile environmentCreated various user flows with a focus on user friendly and simplified experiencesProvided high-fidelity designs and detailed UI specifications to the developers and worked cross-functionally with them to ensure accurate translation of the screens
Education
University of Plymouth
BA Hons Degree in Design
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