Katie L.

About Katie L.

I\'m passionate about Business Process Management as well as personal development and am motivated/excited by how information systems are naturally promoting the collaboration of these ideas throughout all organizational entities rather than that of an individual or executive team alone.My professional experience includes: employee hiring & management, network/systems implementation and administration, product implementation, cross-functional relationship building and workflow streamlining, quality standards development, customer satisfaction and experience, project management, technical support (for a diverse range of end-users and within various software environments) via phone, email, and web-based tools, and training (initiation, documentation, and delivery) for product stakeholders.

Experience

1. Technical Support Specialist

   Hinge Health

   Dec 2022 — Present

   Acquired extensive knowledge of Hinge Health products, procedures and technical challenges Consistently maintaining above-average productivity, quality, and member satisfaction whileadhering to best practices Providing training, mentorship, and escalation support for colleagues Contributor on various projects to achieve company goals, including knowledge-basemanagement, dogfooding and Enso product studies Project manager and responsible for key deliverables related to Trial Experience Program andTech Support MixPanel Dashboard projects

Education

• Anoka-Ramsey Community College

  AA, Liberal Studies

  2004 — 2007

• Augsburg College

  Bachelor of Arts (B.A.), Management Information Systems, General

  2011 — 2014